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Refund Policy

At NG Imports, we offer the following refund policy to ensure customer satisfaction:

  • A refund request can be made within 7 days of receiving the product.
  • For a refund, the product must be:
    • Unused.
    • In its original condition and packaging.
  • It is necessary to provide the purchase receipt or order details for the refund request.

In the case of a damaged or defective product:

  • We will offer to replace the product or provide a full refund.
  • It is essential to inform us of the problem immediately.
  • For specific products (such as food, beverages, or personal use items), a refund will only be given if the product is damaged or defective.
  • Refund processing may take 5 to 7 business days.
  • The refund will be issued using the same payment method that was used at the time of purchase.
  • Refund terms for items purchased during sales or promotions may differ.

If you have any questions about our refund policy or need assistance, please contact our customer support team. We are here to ensure your satisfaction.

Of course. Here is the English translation of the provided Return Policy.

Return Policy

At NG Imports, we prioritize our customers’ satisfaction. If you are not satisfied with a product or are facing an issue, our return policy is as follows:

  • Products can be returned within 7 days, provided the product is:
    • Unused.
    • In its original condition and packaging.
    • Returned with all relevant accessories and the receipt.

In the case of a damaged or defective product:

  • Customers can get the damaged product replaced or receive a full refund.
  • The damaged or defective product must be reported immediately.
  • Customers should contact our customer support team to request a return and provide the order details.

Return Shipping Charges:

  • If the product is damaged or defective, the shipping charges will be our responsibility.
  • In other cases, the cost of return shipping will be the customer’s responsibility.

The following products cannot be returned:

  • Food and beverage items.
  • Personal use items (e.g., cosmetics).
  • Items purchased during sales or special promotions, unless they are damaged or defective.

The Return Process:

  • Once the product return is approved, we will provide you with the return address and other instructions.
  • After the return is verified, a refund or a replacement product will be provided.

For more information or assistance regarding our return policy, please contact our customer support team. We are always ready to assist you.

Wholesale Return Policy

For wholesale clients, defective or incorrect items must be reported within 24 hours of delivery.
Replacement or adjustment will be handled as per NG Imports Wholesale Terms.

terms established by the current legislation