Cancellation Policy

Easy, Fast & Customer-Friendly

At NG Imports, your satisfaction and peace of mind are our top priorities. We understand that sometimes plans change. Our transparent and hassle-free cancellation policy is designed to give you full control over your purchases. Please review the following details to understand your options.

1. When Can You Cancel Your Order?

You have a window to cancel your order, ensuring a quick and easy process:

  • Eligibility Period: You can cancel your order only before it has been processed for shipping. Once your order status moves to “Shipped” or “Out for Delivery,” cancellation is no longer possible as the product is already on its way to you.
  • How to Check Your Order Status: You can track your order’s real-time status by logging into your account on our website or using the tracking link sent to your email.

2. How to Cancel an Order: A Simple 2-Step Process

Canceling an order is straightforward. Follow these steps:

  • Step 1: Contact Us Immediately. To initiate a cancellation, please reach out to our dedicated Customer Support Team via email at support@ngimports.com or call us at [Your Phone Number].
  • Step 2: Provide Required Information. For security and to expedite the process, please have your Order Number, Registered Email Address, and Phone Number ready.

3. Refund Policy After Cancellation

  • Full Refund Assurance: Upon successful cancellation, a 100% refund will be issued.
  • Refund Processing Time: The refund will be processed to your original payment method within 7-10 business days. The time it takes for the refund to reflect in your account may vary depending on your bank or payment gateway.
  • No Hidden Fees: We do not charge any cancellation fees for orders canceled within the eligible period.

4. Special Scenarios

  • Incorrect or Faulty Orders: If we shipped the wrong item or a defective product, you are eligible for a free replacement or a full refund, including any return shipping costs. Please contact us immediately.
  • Custom Orders & Special Offers: Custom-made products or items purchased during flash sales or special promotional events may not be eligible for cancellation. This will be clearly stated on the product page at the time of purchase.

5. What If Your Order is Already Shipped?

If your order has already been shipped, the cancellation window has closed. However, you can:

  • Refuse the Delivery when it arrives. The package will be returned to us, and upon receiving the unopened product, we will initiate a full refund.
  • Initiate a Return after receiving the item. Please refer to our comprehensive Return Policy for details on how to return a product for a refund.

6. Why Choose NG Imports? Our Commitment to You

  • Transparent Policies: No surprises, no fine print.
  • Customer-Centric Approach: We design our policies with your convenience in mind.
  • Dedicated Support: Our team is here to help you through any issue.

Frequently Asked Questions (FAQs)

Q: Can I cancel a part of my order?
A: Yes, partial cancellations are possible if the items haven’t been shipped. Please contact us with the specific details.

Q: What if I entered the wrong shipping address?
A: Contact us immediately! If the order hasn’t been shipped, we can correct it. If it has shipped, we will assist you in rerouting the package, which may involve additional fees.

Q: How will I know if my cancellation was successful?
A: You will receive a confirmation email from our team once your cancellation has been processed.

For any further questions or to initiate a cancellation, our customer support team is just a click or call away!

Contact Us:

  • Email: support@ngimports.com
  • Phone: +923139624035
  • Live Chat/Whatsapp: +923258566485

We Value Your Trust! Thank you for choosing NG Imports.